Organization & Management Courses Spring 2004

First Year Program
Second Year Program
Health Care Management
Department Workshops - Keene
Department Workshops - Portsmouth

First Year Program

OMF 561
Financial Management I
Competency Area: Financial Management (Required)
Prerequisite: OMF 564 Introduction to Accounting, or written permission of advisor attached to or on registration form.
Priority to O&M Students.

This course will focus on the uses of accounting data within an organization by its managers. We will look at the kind of information that is needed by managers, where some of this information can be obtained, and how this information can be used by managers to assist in planning and controlling operations. Students will acquire skills and have practice in working with math and algebra, engaging in critical thinking, and working with spreadsheet programs. Topics such as financial statement analysis, statements of cash flow and various budgeting concepts will be presented. Students will complete additional problems and work on a group project and presentation involving case-study analysis on-line.

Keene Site
Section K: James DunphyCredits: 3
Portsmouth Site
Section P: Sandy Colliton
Time: Sundays, February 15, March 14, April 4 & 25,
8:30 am - 5:30 pm
Maximum: 24 per section

OMG 535
Group Dynamics & Leadership I
Competency Area: Collaboration & Group Dynamics
Required of 1st year O&M Spring Enterers.
First priority to O&M students.
Second priority to ES students.

This course is designed specifically for first semester O&M students. It will focus on group development, group dynamics, and leadership. The course introduces students to elements of group dynamics and to a model that matches leadership styles to stages of group development. Students work in teams during the course and use course concepts to analyze their experience. Skills emphasized are group leadership and membership skills, group observation and feedback, conflict management, and managing diversity in groups. Students are expected to read The One Minute Manager Builds High Performing Teams by Blanchard, Carew and Parisi-Carew before the first class meeting. Students may do additional readings and discussions, field or research projects, or case study analysis on-line.

Keene Site
Section K: Robbie Hertneky
Time: Friday, Saturday & Sunday,
January 30, 31 & February 1,
8:30 am - 5:30 pm
Maximum: 24
Credits: 2

OMF 564
Introduction to Accounting
Competency Area: Financial Management (Required)
Priority to O&M students.

Accounting is a system that collects, summarizes, analyzes and reports information on an organization's revenues, expenditures, assets, liabilities and equity. This system collects information for management control and for reporting to outside parties. In this introductory course students will look at how financial data is summarized, as well as three types of statements used for financial reports. Students will participate in a case study during class time.

Keene Site
Section K: James Dunphy
Portsmouth Site
Section P: Sandy Colliton
Time: Saturday & Sunday, January 17 & 18,
8:30 am - 5:30 pm
Maximum: 18 per section
Credits: 1

OMS 502
Organizational Behavior
Competency Area: Systems & Strategic Thinking (Required)
First priority to O&M students.
Second priority to ES students.

This course gives students an opportunity to experience and investigate the relevance to management of a series of topics from psychology, social psychology, and sociology. The course explores interaction between individuals and the systems in which they live and work. It gives insight into the impact on people of individual characteristics, and of their interactions, group situations, and organizational structures. Students will do additional readings and discussions, field or research projects, or case study analysis on-line.

Keene Site
Section K: Steve Guerriero
Portsmouth Site
Section P: Sunny Bradford
Time: Saturdays, February 14, March 13, April 3 & 24, 8:30 am - 5:30 pm
Maximum: 24 per section
Credits: 3

OMD 661
Professional Seminar
Competency Area: Self Development

Professional Seminar provides a setting in which students and faculty offer consultation and support regarding issues students face in their educational, professional, and personal development. All students enrolled in Professional Seminar and site faculty meet as a community, working together to develop a productive and inclusive learning group. Through dialogue and guided activities, we explore specific issues identified by students as they progress through their learning experience in the Department of Organization & Management. Students may do additional readings and discussions, field or research projects, or case study analysis on-line.

Keene Site
Section K: Tad Dwyer and Robbie Hertneky
Time: Fridays, January 16, February 13,
March 12, April 2 & 23,
6:30 - 9:00 pm
Maximum: 24
Credits: 2

OMD 664
Professional Seminar

See description above.

Portsmouth Site
Section P: Marsha Greenberg and William Griffith
Time: Fridays, January 16, February 13,
March 12, April 2 & 23,
6:30 - 9:00 pm
Maximum: 24
Credits: 2

OM 690
SIS: Supervised Independent Study

If you are planning an independent study, please register for an SIS on your registration form. However, an SIS contract must be submitted to the Registrar's Office by April 20, 2004, in order for it to appear on your schedule or transcript. Please be sure to specify on the contract if the SIS will be used to fulfill a competency area or serve as a required course substitute, or as an elective. Contracts received after the April 20 deadline will be returned to you for registration in a subsequent semester (additional costs may apply). Credits will not appear on your schedule until the SIS contract(s) has been submitted to the Registrar's Office, thus affecting your enrollment status and perhaps your financial aid eligibility.

Credits: variable

Second Year Program

OMS 517
Elements of Strategy
Competency Area: Systems & Strategic Thinking

This course prepares students to engage in strategy formulation and implementation activities for profit and nonprofit organizations. The methodology used in class blends best practices from traditional and leading edge approaches to strategy. Students acquire skill and knowledge in topics that include: analyzing trends in the organization's micro and macro environments, developing strategies, implementing large scale initiatives, designing effective measurements, and managing strategic outcomes. Students may do additional readings and discussions, field or research projects, or case study analysis on-line.

Keene Site
Section K: Tad Dwyer
Time: Saturday, January 17, and Sundays,
February 15 & March 14,
8:30 am - 5:30 pm
Portsmouth Site
Section P: Shannon Banks
Time: Sundays, January 18,
February 15 & March 14,
8:30 am - 5:30 pm
Maximum: 24 per section
Credits: 2

OMG 531
Managing Diversity
Competency Area: Collaboration & Group Dynamics
Required of second year O&M Spring Enterers.
First priority to O&M students.
Second priority to ES students.

Successfully managing diversity and understanding the dynamics of difference in organizations requires skills in diagnosing and leading individuals and groups to acknowledge and capitalize on the richness of difference in all aspects of business, employee relations, and daily life. This course is intended to develop competencies and improve skills in managing and working effectively in a work force that reflects differences of every type. Students will: identify and develop competencies for managing the dynamics of change in the workplace; explore issues of sameness and difference; and enhance diagnostic skills for analyzing the dynamics of difference at the individual, interpersonal, group, and organizational levels. Students will do additional readings and discussions, field or research projects, or case study analysis on-line.

Portsmouth Site
Section P: Marsha Greenberg
Time: Friday, Saturday & Sunday,
January 30, 31 & February 1,
8:30 am - 5:30 pm
Maximum: 24
Credits: 2

OMS 510
Marketing Management
Competency Area: Systems & Strategic Thinking

This marketing management course is designed to provide an in-depth introduction to the key concepts, tools and applications of modern marketing analysis within a wide variety of organizations, both corporate and not-for-profit. The course combines both theoretical and practical elements and is intended to help students understand the critical nature of the marketing function, from the perspective of the marketing manager within the organization and within the global marketing environment. The learning methods used include lectures, visuals, case studies, group presentations and research on the Internet.

Portsmouth Site
Section P: Jean Corson Wolff
Time: Saturday & Sunday, March 20 & 21,
and Sunday, April 25,
8:30 am - 5:30 pm
Maximum: 18
Credits: 2

OMC 672
Organization Development
Competency Area: Purposeful Systemic Change (Required)

Organization Development refers to the applied behavior science discipline that seeks to improve organizations through planned short- and long-term efforts focused on the organizationÕs culture, its people, and its processes. This course will introduce theory, approaches, and techniques for making organizations more effective. Students will gain experience in contracting, assessment, data feedback, and intervention design. Course participants will practice appropriate intervention strategies in a simulated or real organizational setting. This course is designed for managers who wish to lead change efforts, and for persons desiring to be internal or external organization consultants. Students will do additional readings and discussions, field or research projects, or case study analysis on-line.

Keene: This course begins on line at the beginning of the semester. Students will engage in a semester-long simulation of two organization development consultations.

Portsmouth: Students will be working in consulting teams with real organizational clients. This will require out of class work with your teams and with the client. The course will begin with on-line information approximately 7-10 days prior to the first class meeting.

Keene Site
Section K: Deborah Brown
Time: Saturdays, February 14 & March 13,
Sunday, April 4, and Saturday, April 24,
8:30 am - 5:30 pm
Portsmouth Site
Section P: Peter Smith
Time: Saturdays, January 17, February 14,
March 13 & April 3,
8:30 am - 5:30 pm
Maximum: 24 per section
Credits: 3

OMC 691
Practicum
Practicum Seminar
Competency Area: Purposeful Systemic Change
Restricted to matriculated O&M students.

Under faculty guidance, students doing practicum work will discuss their practicum projects, evaluate their experience and consult with other students. The seminar is designed to help solve problems confronting students as their projects unfold and to sharpen analytical and consulting skills.

Keene Site
Section K1: Wendy Elliott
Section K2: Deborah Brown
Section K3: Pierre Zimmerman
Section K4: John Carr
Time: Fridays, January 16,
February 13, March 12, April 2 & 23,
6:30 - 9:00 pm
Maximum: 8 per section
Credits: variable

OMC 694
Practicum
Practicum Seminar
Competency Area: Purposeful Systemic Change
Restricted to matriculated O&M students.

See description above.

Portsmouth Site
Section P1: Peter Smith
Section P2: Sunny Bradford
Section P3: Gerald Daley
Time: Fridays, January 16, February 13,
March 12, April 2 & 23,
6:30 - 9:00 pm
Maximum: 8 per section
Credits: variable

OMS 501
Program and Project Evaluation
Competency Area: Systems & Strategic Thinking

When a program or project is not grounded in understanding of the real conditions in the organization and the environment, it is, at best, a gamble. Timely and relevant knowledge of those conditions is essential to effective planning. Knowledge is more than just information. It is the right information with appropriate structures for using the information embedded in a culture that supports their use. Evaluation research is a form of inquiry that systematically explores the implementation, effectiveness and outcomes of social programs or projects within an organization. This course provides a framework for evaluation that is applicable to the private, public and not-for-profit sectors. Students will have the opportunity and guidance to design an evaluation for a project of their choice. Students will do additional readings and discussions, field or research projects, or case study analysis on-line.

Keene Site
Section K: Deborah Brown
Time: Saturday & Sunday, February 28 & 29,
and Sunday, April 25,
8:30 am - 5:30 pm
Maximum: 12
Credits: 2

OM 690
SIS: Supervised Independent Study

Credits: variable

OMR 614
Technology & Knowledge Management
Competency Area: Research & Information Design
Prerequisite: OMR 610 Information Technology or permission of instructor attached to or on registration form.

Contemporary managers will enhance their effectiveness if they develop a working model of, and experience with the fundamentals of knowledge creation and management, as well as the demands and possibilities inherent in the rapidly expanding use of Internet technology. In this way, they can better support the creation and sustainability of communities of practice, which enhance knowledge sharing and its application in local, regional, and global contexts. This course will address these issues in both theoretical and case modalities. Students will participate in online assignments, make oral and written presentations, engage in role-plays, and use the Internet as an information resource. This course will begin online the week of February 15. The anthology of course readings will be available in hard copy on Friday night, February 13, at the O&M Department sites in both Keene and in Portsmouth.

Keene Site
Section K: William Griffith
Time: Saturday, April 3 and
Sunday, April 25,
8:30 am - 5:30 pm
Portsmouth Site
Section P: William Griffith
Time: Sunday, April 4 and
Saturday, April 24,
8:30 am - 5:30 pm
Maximum: 16 per section
Credits: 2

Health Care Management

OMF 570
Health Care Finance
Competency Area: Financial Management

Students acquire basic knowledge and skills for understanding finance in health care settings. Students will learn about the interface of unit and institutional financial controls including an explanation of the revenue cycle, billing, accounts receivable, and the difference between operating and capital budgets. Managed Care, Medicare, and reimbursement provider contracting will be discussed. Students will do additional readings and discussions, field or research projects, or case study analysis on-line.

Keene Site
Section HC: Arthur Nichols
Times: Wednesdays, January 28, February 4, 18 & 25, March 10, 17 & 24, 5:30 - 8:00 pm
Maximum: 25
Credits: 2

OMH 586
Human Resource Management in Health Care
Competency Area: Human Resource Development

Students explore the major responsibilities linked with human resources management: recruiting, interviewing, hiring, staffing, supervising job performance, staff development, performance evaluation, discipline and dismissal, and legal issues. Discussions also incorporate human resource issues particular to health care organizations such as recruiting ancillary and professional staff (particularly nurses and physicians), labor unions in hospital organizations, and the downsizing of hospital workforces. Students will do additional readings and discussions, field or research projects, or case study analysis on-line.

Keene Site
Section HC: Kate Cronin and Julie Green
Times: Saturday, February 14, 1:00 - 4:30 pm, and Saturdays, March 6 & 27, 8:30 am - 4:30 pm
Maximum: 25
Credits: 2

OMS 518
Organizational Systems

Understanding the interdependence of organizational systems is vital to managing and leading in today's health care setting. Skillful managers recognize that a change in one part of the organization can have both planned and unintended consequences in other areas. They also value creative thinking and strategy to diagnose problems and create viable solutions. This course explores the relationships of organizational tasks, processes, and the external environment utilizing concepts from organizational analysis, development, and formulating strategy. Students will do additional readings and discussions, field or research projects, or case study analysis on-line.

Keene Site
Section HC: Steve Guerriero and Robbie Hertneky
Times: Wednesday, April 7, 5:30 - 8:00 pm and
Saturday, April 17, 8:30 am - 4:30 pm
Maximum: 25
Credits:1

OMD 673
Self as Leader
Competency Area: Self Development

This course focuses on the effective leadership and managerial skills that are most practical and relevant to the challenges facing health care managers today. Using a self-administered assessment instrument, participants gain an understanding and awareness of their current level of leadership competency. In addition, each student creates a personal developmental action plan and maps out selected areas of expertise they would like to further develop. Students will do additional readings and discussions, field or research projects, or case study analysis on-line.

Keene Site
Section HC: Steve Guerriero and Robbie Hertneky
Times: Saturday, January 24, 8:30 am - 4:30 pm, and Saturday, February 14, 8:30 am - 12:00 pm
Maximum: 25
Credits: 1

Department Workshops - Keene

OMD 648
Career Development
Competency Area: Self Development
Priority to 2nd year O&M students.

Implicit in the idea of “career” is the notion of change. Our aspirations, visions, values, needs, knowledge, and skills shift over time. Yet we tend to respond primarily to the convenient opportunities that appear directly in front of us, rather than explore ourselves deeply for those values and desires that could guide us in making choices that truly fit and satisfy. This course will help participants to discover their values and aspirations and connect them to their “life phase” and “career anchors,” which they will have assessed as part of the course work. We'll examine reasons for past career choices, and discover a rationale for future pathways. Each student must produce a personal strategic plan as verification for the course as well as a short reflection paper. Students will do additional readings and discussions, field or research projects, or case study analysis on-line.

Note: About three weeks prior to the course weekend, students will be asked to participate in an on-line discussion on various aspects of career development

Keene Site
Section K: Ed Tomey
Time: Friday, Saturday & Sunday,
March 5, 6 & 7,
8:30 am - 5:30 pm
Maximum: 18
Credits: 2

IDS 606
Effective Fundraising for Not-for-Profit Organizations
Competency Area: Financial Management
Priority to 2nd year O&M students.

This course provides students with a basic knowledge of the various components, strategies and management of an effective fundraising program. Discussion and research will center on the donor continuum, from donor acquisition and the first gift through the ultimate planned gift, placed in the theoretical context of donor focused, relational and social investment approaches to income development. Also within this framework, the course will explore corporate giving, cause-related marketing and venture philanthropy. Students will be expected to demonstrate their learning by completing a comprehensive fundraising plan with its underlying assumptions, for a specific program or organization of their choosing. Students will do additional readings and discussions, field or research projects, or case study analysis on-line. Students should check the course conference on FirstClass for on-line assignments that may begin prior to the first class meeting.

(Note: this is not a proposal writing or grantsmanship course)

Keene Site
Section K: Michael Barndollar
Time: Fridays, January 16, February 13,
March 12, April 2 & 23,
4:00 - 6:00 pm
Maximum: 24
(8 seats reserved for O&M students)
Credits: 2

OMH 583
Performance Management
Competency Area: Human Resource Development
Priority to 2nd year O&M students

You will enhance your knowledge and expertise in managing performance both on a daily and ongoing basis highlighted by the formal process of goal setting and performance reviews. You will explore the areas of establishing performance standards, analyzing performance problems, coaching and problem solving with employees. Students will do additional readings and discussions, field or research projects, or case study analysis on-line.

Keene Site
Section K: Marsha Greenberg
Time: Saturday & Sunday, March 20 & 21,
9:00 am - 4:30 pm
Maximum: 18
Credits: 1

Department Workshops - Portsmouth

OMS 503
Board/Staff Relations
Competency Area: Systems & Strategic Thinking
Priority to 2nd year O&M students.

Nonprofit and community boards are a critical source of influence in the success of their organizations. The best boards can provide vision, synergy, and leadership - yet boards are often inefficient or counterproductive due to inexperience, blurred roles, frequent turnover, inconsistent volunteer energy, crisis management mentality, and poor board-staff relationships. This course will introduce the Carver governance model, Chait's teamwork model, and the organizational life cycle model as frameworks for understanding and improving the work of nonprofit and community boards, and the relationship between board and staff. Participants will apply systems thinking, situational leadership, and partnership models to the board-staff relationship, and take home a variety of hands-on practical board and board-staff development techniques to address situations in their own community. While geared more for nonprofit governing and working boards, this course is also appropriate for those working with advisory boards, school boards and town commissions, as well as those in the for-profit sector who may volunteer in their community. Students are required to do pre-course readings and a post-course learning paper, and may also continue discussions of board-staff issues or case examples on-line.

Portsmouth Site
Section P: Lizann Peyton
Time: Saturday & Sunday, March 27 & 28,
9:00 am - 4:30 pm
Maximum: 24
Credits: 1

OMD 644
Ethics
Competency Area: Self Development
Priority to 2nd year O&M students.

This workshop will help you resolve ethical issues you face daily, both at work and at home. Also, it will give you the tools to lead and facilitate discussions about values and values-based decision-making. The process will save you time, help you gain confidence, and sharpen your responses to ethical challenges. You'll follow a dynamic five-step seminar, which will help you become ethically aware, define values, analyze ethics, resolve dilemmas, and act with moral courage. Students may do additional readings and discussions, field or research projects, or case study analysis on-line.

Portsmouth Site
Section P: Peter Cooke
Time: Saturday & Sunday, February 28 & 29,
9:00 am - 4:30 pm
Maximum: 24
Credits: 1

OMS 530
Program Design & Grant Writing
Competency Area: Systems & Strategic Thinking
(formerly Grant Writing & Administration)
Priority to 2nd year O&M students.

Program design and grant writing are required competencies for the managers of today's not-for-profit organizations. Too often both areas are approached in crisis mode with little planning or clarity about program goals and strategic directions. This course will provide an outline of concrete strategies for a planned and comprehensive approach to program design and preparation of a proposal. Students will practice by developing a real grant proposal. Students may do additional readings and discussions on-line. Students should check the course conference on FirstClass for on-line assignments that may begin prior to the first class meeting.

Portsmouth Site
Section P: TBA
Time: Fridays, January 16, February 13,
March 12, April 2 & 23,
4:00 - 6:00 pm
Maximum: 24
Credits: 2

OM 690
SIS: Supervised Independent Study

Credits: variable