Organization & Management Courses Fall 2004

First Year Program
Second Year Program
Health Care Management
Department Workshops - Keene
Department Workshops - Portsmouth

First Year Program

OMG 535
Group Dynamics & Leadership I
Competency Area: Collaboration & Group Dynamics (Required)
Required of first semester O&M students.

This course is designed specifically for first semester O&M students. It will focus on group development, group dynamics, and leadership. The course introduces students to elements of group dynamics and to a model that matches leadership styles to stages of group development. Students work in teams during the course and use course concepts to analyze their experience. Skills emphasized are group leadership and membership skills, group observation and feedback, conflict management, and managing diversity in groups. Students are expected to read The One Minute Manager Builds High Performing Teams by Blanchard, Carew and Parisi-Carew before the first class meeting. Students will do additional readings and discussions, field or research projects, or case study analysis on-line. Students should check the course conference on FirstClass, for on-line assignments that begin prior to the first class meeting.

Keene Site
Section K: Donna Mellen
Portsmouth Site
Section P: Steve Guerriero
Time: Saturdays & Sundays, September 11 & 12 and October 9 & 10,
9:00 am - 4:30 pm
Maximum: 24 per section
Credits: 2

OMR 610
Information Technology: Concepts & Applications
Competency Area: Research & Information Design (Required)

This course will provide students with historical, current technical, and managerial perspectives on basic information systems and technology (IS/IT) concepts, as well as techniques and approaches for employing IS/IT in a management/knowledge worker role and in managing the IT resource. Specific topics covered include: a brief history of IS/IT, as well as contemporary issues and developments, spreadsheets, an introduction to system construction and configuration, the use of Intranets for online team projects, and the use of the Internet as a management information resource. Students will be expected to use Excel spreadsheet software (or the equivalent), PowerPoint and MS Word (or the equivalent). A significant portion of this course will be conducted on-line. Note: Students will be expected to participate in on-line exercises beginning in the first week of October. No student may add this course after September 27, 2004.

Keene Site
Section K: Thomas Smith
Time: Saturdays, November 20 and December 11,
8:30 am - 5:30 pm
Portsmouth Site
Section P: Thomas Smith
Time: Sundays, November 21 and December 12,
8:30 am - 5:30 pm
Maximum: 18 per section
Credits: 2

OMG 531
Managing Diversity
Competency Area: Collaboration & Group Dynamics
(Required)

Successfully managing diversity and understanding the dynamics of difference in organizations requires skills in diagnosing and leading individuals and groups to acknowledge and capitalize on the richness of difference in all aspects of business, employee relations, and daily life. This course is intended to develop competencies and improve skills in managing and working effectively in a work force that reflects differences of every type. Students will: identify and develop competencies for managing the dynamics of change in the workplace; explore issues of sameness and difference; and enhance diagnostic skills for analyzing the dynamics of difference at the individual, interpersonal, group, and organizational levels. Students will do additional readings and discussions, field or research projects, or case study analysis on-line. Students should check the course conference on First Class, for on-line assignments that may begin prior to the first class meeting.

Keene Site
Section K: TBA
Time: Saturday & Sunday, October 30 & 31, and
Sundays, November 21 and December 12,
9:00 am - 4:30 pm
Portsmouth Site
Section P: Marsha Greenberg
Time: Saturday & Sunday, October 30 & 31, and
Saturdays, November 20 and December 11,
9:00 am - 4:30 pm
Maximum: 24 per section
Credits: 2

OMD 651
Professional Seminar
Competency Area: Self Development (Required)

Professional Seminar provides a setting in which students and faculty offer consultation and support regarding issues students face in their educational, professional, and personal development. All students enrolled in Professional Seminar and site faculty meet as a community, working together to develop a productive and inclusive learning group. Through dialogue and guided activities, we explore specific issues identified by students as they progress through their learning experience in the Department of Organization & Management. Students will have readings assigned throughout the semester with a special focus on the history of organizational theory and practice.

Keene Site
Section K: Deborah Brown and Steve Guerriero
Time: Fridays, September 10, October 8 & 29,
November 19 and December 10,
6:30 - 9:00 pm
Maximum: 24
Credits: 2

OMD 654
Professional Seminar
Competency Area: Self Development (Required)

Portsmouth Site
Section P: Sunny Bradford
Time: Fridays, September 10, October 8 & 29,
November 19 and December 10,
6:30 - 9:00 pm
Maximum: 24
Credits: 2

OM 690
SIS: Supervised Independent Study

If you are planning an independent study, please register for an SIS on your registration form. However, an SIS contract must be submitted to the Registrar's Office by December 1, 2004 in order for it to appear on your schedule or transcript. Please be sure to specify on the contract if the SIS will be used to fulfill a competency area or serve as a required course substitute, or as an elective. Contracts received after the December 1 deadline will be returned to you for registration in a subsequent semester (additional costs may apply). Credits will not appear on your schedule until the SIS contract(s) has been submitted to the Registrar's Office, thus affecting your enrollment status and perhaps your financial aid eligibility.

Credits: variable

Second Year Program

OMH 584
Designing & Conducting a Workshop
Competency Area: Human Resource Development

The course is designed for students who plan to use workshops as a vehicle for staff training and organization development work. A significant portion of this class involves fieldwork and regular on-line follow-up with the instructor. In the first class students will be introduced to the theory base that supports this type of training modality including adult and experiential learning, group dynamics and models of effective communication. Students will learn how to assess training needs and design appropriate training interventions to address those needs. Between classes students will conduct an actual training assessment and workshop design. In the final meeting students will present their design for analysis and feedback from the class. Students will do additional readings and discussions, field or research projects, or case study analysis on-line. Students should check the course conference on FirstClass, for on-line assignments that may begin prior to the first class meeting.

Keene Site
Section K: Tad Dwyer
Time: Sunday, September 12, Saturday, October 16,
and Sunday, December 12, 8:30 am - 5:30 pm
Portsmouth Site
Section P: Sunny Bradford
Time: Sunday, September 12, Saturday, October 23,
and Sunday, December 12, 8:30 am - 5:30 pm
Maximum: 12 per section
Credits: 2

OMH 582
Developing Human Resources
Competency Area: Human Resource Development (Required)

Throughout this course students will explore the question: "What can we do as leaders at all levels to make our workplaces: safe (emotionally and physically), productive, stimulating, and enjoyable environments for our fellow human beings?" We will seek to shed light on this guiding question by drawing from several of the most prominent and leading edge organizational theories. Topics covered include but are not limited to: change and transition and its impact on human beings and the workplace, multiple intelligences in the workplace, the leader/staff member relationship, competency modeling, performance consulting, organization design, and collaborative governance models. Special emphasis will be devoted to topics that students choose as most critical to their learning as leaders. Methods used during class include case studies, simulations, experiential activities, lecture and small group dialogue. Verification will focus on putting the principles learned during class into practice at students' places of work. Students will do additional readings and discussions, research projects, or case study analysis on-line. Students should check the syllabus in the course conference in FirstClass for reading assignments that should be completed prior to the first class meeting.

Keene Site
Section K: Tad Dwyer
Portsmouth Site
Section P: TBA
Time: Saturdays, September 11, October 9 & 30,
and November 20, 8:30 am - 5:30 pm
Maximum: 24 per section
Credits: 3

OMS 505
The Practice of Management: 4 Perspectives
Competency Area: Systems & Strategic Thinking (Required for MS students)

In this course, structure and content will revolve around four theoretical management perspectives. Organizational situations and issues will be considered from structural, human resources, political and symbolic/cultural points of view. In structured activities, students will experience the ways in which the lens of each perspective differently “colors” understanding and potential actions. Subsequent analysis will help students deepen their understanding and apply it to situations in their own personal and professional worlds. The summative learning for this course will be in the development and analysis of the studentsÕ own theories of management and leadership and exploration of the elements of a personal “practice” to continue the process of deepening learning. Students will do additional readings and discussions, field or research projects, or case study analysis on-line. Students should check the course conference on FirstClass, for on-line assignments that may begin prior to the first class meeting.

Keene Site
Section K: Deborah Brown
Portsmouth Site
Section P: William Griffith
Time: Sundays, October 10 & 31, November 21, and Saturday, December 11,
8:30 am - 5:30 pm
Maximum: 20 per section
Credits: 3

OMC 691
Practicum
Practicum Seminar
Competency Area: Purposeful Systemic Change (Required)
Restricted to matriculated O&M students

Under faculty guidance, students doing practicum work will discuss their practicum projects, evaluate their experience and consult with other students. The seminar is designed to help solve problems confronting students as their projects unfold and to sharpen analytical and consulting skills.

Keene Site
Section K1: Wendy Elliott
Section K2: Donna Mellen
Section K3: Tad Dwyer
Section K4: John Carr
Time: Fridays, September 10, October 8 & 29,
November 19 and December 10, 6:30 - 9:00 pm
Maximum: 8 per section
Credits: variable
(Practicum Seminar credited as part of Practicum)

OMC 694
Practicum
Practicum Seminar
Competency Area: Purposeful Systemic Change (Required)
Restricted to matriculated O&M students

Portsmouth Site
Section P1: Gerald Daley
Section P2: Marsha Greenberg
Time: Fridays, September 10, October 8 & 29,
November 19 and December 10,
6:30 - 9:00 pm
Maximum: 8 per section
Credits: variable
(Practicum Seminar credited as part of Practicum)

OM 690
SIS: Supervised Independent Study

Credits: variable

OMF 568
Topics in Finance
Competency Area: Financial Management
Prerequisite: OMF 561 Financial Management I or written permission of the instructor attached to or on registration form.

In this course students will continue to develop the vocabulary necessary for communicating effectively in a financial environment. In addition, a variety of accounting and financial processes and tools for decision-making will be presented. The student will be introduced to such topics as break-even analysis, relevant costs for decision-making, and capital budgeting decisions. A significant portion of the learning experience will utilize on-line technology through FirstClass. Problems and case studies will be presented in class and on-line.

Keene Site
Section K: James Dunphy
Portsmouth Site
Section P: Sandra Colliton
Time: Fridays, September 10, October 8 & 29,
November 19 and December 10, 4:00 - 6:00 pm
Maximum: 18 per section
Credits: 2

Health Care Management

All courses are restricted to students in the Health Care Management Certificate Program, unless with written permission of the director of the program.

OMG 535
Group Dynamics and Leadership
Competency Area: Collaboration & Group Dynamics

The ability to be both an effective leader and participant in groups is essential. Effective groups provide a means of focusing collective energy, and developing high performing work groups requires knowledge and skill. This course provides a framework for understanding group dynamics, the stages of group development, and the ability to match leadership style with group needs. Students will do additional readings and discussions, field or research projects, or case study analysis on-line.

Keene Site
Sec. HC: Robbie Hertneky
Times: Saturdays, September 11, October 2 & 23, 8:30 am - 4:30 pm
Maximum: 25
Credits: 2

OMG 531
Managing Diversity
Competency Area: Collaboration & Group Dynamics

We live in a diverse and changing world. Effective managers are able to capitalize on the diversity of a workforce in areas such as race or culture, gender, age, sexual orientation, and ability. Students explore the meaning of social identity, the impact of status and stratification, exclusionary and inclusive treatment of group membership in organizations. Discussions will also include issues and perspectives from the clientÕs point of view. Students will do additional readings and discussions, field or research projects, or case study analysis on-line.

Keene Site
Sec. HC: Sunny Bradford
Times: Saturdays, November 13 & December 4, 8:30 am - 4:30 pm,
Maximum: 25
Credits: 2

OMS 519
Health Care Policy & Practice
Competency Area: Systems & Strategic Thinking

This course provides a comprehensive introduction to the major political, social, and economic health policy issues facing our nation today. We will discuss how the U.S. health care system is organized including major private, non-profit, and public sector institutions involved in the delivery, management, regulation, and financing of health care. Topics will include HIPAA, patient safety, corporate compliance, information management, outcomes management, and examining the interest groups and the legislative process involved in shaping health care policy.

Keene Site
Sec. HC: Kate Cronin
Times Wednesdays, September 15 & 22, October 6, 13 & 27, November 10 & 17, and December 8, 5:30 - 8:00 pm
Maximum: 25
Credits: 2

Department Workshops - Keene

OMH 585
Coaching for Excellence
Competency Area: Human Resource Development

Managers in excellent organizations understand that supervision by controlling employees only gets mediocre performance and limited results. If a manager desires high quality work from employees, he/she must supervise in such a way to engender their commitment to excellence. Traditional management models that emphasize rules, regulations, and the authority of the manager might get employees to comply, but fail when it comes to motivating employees to achieve quality outcomes. Today's work environment calls for the manager to act in the role of a coach. A coach teaches, mentors, counsels, and confronts employees to perform in extraordinary ways. Students will do additional readings and discussions, field or research projects, or case study analysis on-line. Students should check the course conference on FirstClass, for on-line assignments that may begin prior to the first class meeting.

Section K: Hanns Meissner
Time: Saturday & Sunday, November 6 & 7,
9:00 am - 4:30 pm
Maximum: 24
Credits: 1

OMS 530
Program Design & Grantwriting
Competency Area: Systems & Strategic Thinking
Priority to 2nd year O&M students.

Program design and grant writing are required competencies for the managers of today's not-for-profit organizations. Too often both areas are approached in crisis mode with little planning or clarity about program goals and strategic directions. This course will provide an outline of concrete strategies for a planned and comprehensive approach to program design and preparation of a proposal. Students will practice by developing a real grant proposal. Students may do additional readings and discussions on-line. Students should check the course conference on FirstClass, for on-line assignments that may begin prior to the first class meeting.

Keene Site
Section K: Deborah Brown
Time: Fridays, September 10, October 8 & 29,
November 19 and December 10, 4:00 - 6:00 pm
Maximum: 20
Credits: 2

IDS 605
Technology & the Culture of Work
Competency Area: Research & Information Design
Priority to 2nd year O&M students.

The overwhelming probability is that you have personally experienced the efficiency and convenience that is part of our high tech, knowledge-based culture -- internet service, online research data bases, fax machines, cell phones, ultralite mountain bikes, and well-stocked supermarket shelves. You may also have experienced increased stress and time urgency, disempowerment, and attacks on your dignity -- longer working hours, 24-hour availability, downsizing, the growing wealth gap, and stress related disease. Some believe in the utopian promise of technical culture, while others challenge that optimistic view citing contemporary evidence of massive displacement of workers, large scale degradation of the labor force, loss of privacy, and ever widening “corporatization” of life. This interdisciplinary course will explore the controversy surrounding the continuing technological expansion into the workplace, and its effect on the quality of life, looking at implications for managers, educators, clinicians, and environmentalists. Students will do preparatory readings and online discussions. Note: This course will begin with online discussion on October 15, 2004. Students will be expected to have begun selected readings prior to that date. Students may not add this course after October 8, 2004.

Keene Site
Section K: William Griffith
Time: Saturday & Sunday, November 13 & 14,
9:00 am - 4:30 pm
Maximum: 24
Credits: 1

Department Workshops - Portsmouth

OMD 648
Career Development
Competency Area: Self Development
Priority to 2nd year O&M students.

Implicit in the idea of “career” is the notion of change. Our aspirations, visions, values, needs, knowledge, and skills shift over time. Yet we tend to respond primarily to the convenient opportunities that appear directly in front of us, rather than explore ourselves deeply for those values and desires that could guide us in making choices that truly fit and satisfy. This course will help participants to discover their values and aspirations and connect them to the “Critical Periods” of their lives and to their “Career Anchors,” which they will have assessed as part of the course work. We will examine reasons for past career choices, and discover a rationale for future pathways. Each student must produce a Personal Strategic Plan as verification for the course. Feedback is provided in a 1-2 hour face-to-face or telephone conversation between each student and the instructor. About four weeks prior to the course weekend, students will join the instructor in an on-line (FirstClass) discussion on various aspects of career development theory and practice.

Portsmouth Site
Section P: Ed Tomey
Time: Friday, Saturday & Sunday, November 12, 13 & 14,
8:30 am - 5:30 pm
Maximum: 16
Credits: 2

OMD 649
Self Knowledge for Leadership
Competency Area: Self Development
Priority to 2nd year O&M students.

Self-understanding and self-development are fundamental to effective leadership. The first aim of this course is to increase students' self-awareness as leaders. Students develop a vision of themselves as leaders and reflect on ways in which they are and are not moving toward that vision. The second aim of the course is to provide students with a conceptual framework and strategy for altering dysfunctional behavior patterns which are blocking their full effectiveness as leaders. Each student will select one such behavioral pattern and will apply course concepts to clarify the pattern and to develop and implement a more effective response. Students should check the course conference on FirstClass, for on-line assignments that will begin prior to the first class meeting.

Portsmouth Site
Section P: Donna Mellen
Time: Saturday & Sunday, September 18 & 19,
9:00 am - 4:30 pm
Maximum: 24
Credits: 1