Supervising Case Manager

Homes for the Homeless seeks a Supervising Case Manager for its Jamaica, NY location to direct casework staff. The Family Services department is responsible for establishing a casework plan to meet the housing, educational, employment, and health needs of primarily single-female headed households in their transition to permanent housing. Specific responsibilities include but not limited to:

  • Supervise a staff of five consisting of Case Managers and Housing Specialists
  • Ensure that Case Managers develop service plans based on assessment of clients’ needs and goals for a caseload of approximately 20 families per each CM.
  • Ensure that CMs assist clients with referrals to outside agencies for employment assistance, medical services, GED assistance and follow-up to ensure that they utilize all available resources.
  • Hold bi-weekly meetings to develop and facilitate the progress of the ILP (meetings are held weekly for families in shelter over 9 months).
  • Facilitate flow of information to housing staff, Director of Family Services and Administrators.
  • Ensure that Case Managers and Housing Specialists report non-compliant clients to the Director of Family Services to begin the Next Step process.


  • BA/BS and at least 1-3 years of experience supervising case managers
  • Familiarity with DHS procedures and NYC housing programs
  • Bilingual English/Spanish a plus

Please send cover letter and resume to Ms. Sheryl Williams at Indicate the postion’s title in the subject line of your email. No phone calls.

Jamaica, New York
Homes for the Homeless
Ms. Sheryl Williams