Shelter Case Manager with Clinical Experience

Given our 24 hour, 365 day program, we are looking for Case Managers willing to work day and evening shifts during the week and weekends (8 AM ; 4 PM and 4 PM ; 12 AM shifts) with some holiday coverage.

Lenox Hill Neighborhood House, widely recognized as one of New York’s premier human services providers, is a 119-year-old settlement house that provides an extensive array of effective and integrated services–social, educational, legal, health, housing, mental health, nutritional and fitness–which significantly improve the lives of 20,000 people in need each year, ages 3 to 103, on the East Side of Manhattan. Our constituents include older adults, homeless and formerly homeless adults, children and families, recent immigrants, disabled persons, adult learners and thousands more. Our programs–staffed by social workers, educators, public interest lawyers, case managers, advocates and many, many others–include an Early Childhood Center, RealArts After School Program and Summer Camp, Women’s Mental Health Shelter, permanent supportive housing residence, two Senior Centers, transportation program for frail seniors, caregivers programs, social adult day program, case management program for frail seniors, transportation program, Food Services, Legal Advocacy Department, Visual and Performing Arts, Fitness & Aquatics, Adult Education and more. For more information on Lenox Hill Neighborhood House, please visit our website at

Located on the Upper East Side of Manhattan in a landmarked building, Lenox Hill Neighborhood House’s Park Avenue Armory Women’s Shelter is a 24-hour program that addresses the critical issues facing 80 homeless women age 45 and over with histories of mental illness. This spring, the Shelter will relocate within the Armory to a specially designed renovated space. Our program focuses on offering mental health services to our clients as we assist them in securing permanent housing and we seek exceptional staff to help us achieve our mission. Through a comprehensive continuum of care and programming that includes social work services, medical and psychiatric care, intensive case management, housing placement, arts and recreation, food and nutrition programs and benefits assistance, our talented, multi-disciplinary team helps clients transition from homelessness to permanent housing.

The Position:

Working as part of an interdisciplinary team, the Case Manager will be a critical part of the operations of the shelter and will provide important clinical support for our clients and assist in creating a harmonious shelter environment. The Case Manager’s role will involve providing direct service to clients from initial intake, individual supportive counseling and problem solving, case management and advocacy for government benefits and services. The Case Manager will facilitate client groups and activities to assist in building skills for independent living, as well as motivation for working toward and accepting permanent housing. The Case Manager’s role will also include, but not be limited to assisting with medication compliance and record keeping and escorting clients. Case Managers will also assist clients with activities of daily living including providing personal care as needed.

The Case Manager will report to the Social Work Supervisor or the Director of Social Services depending on their schedule.


Applicants must have a Bachelor’s Degree. A minimum of one year of relevant experience in the field of homelessness, behavioral health and/or substance abuse or residential support is strongly preferred. Bilingual speakers in Spanish preferred. The successful applicant must possess excellent interpersonal and relationship building skills, strong computer skills and the ability to communicate clearly. Given our 24 hour, 365 day program, we are looking for Case Managers willing to work day and evening shifts during the week and weekends (8 AM ; 4 PM and 4 PM ; 12 AM shifts) with some holiday coverage.


How to apply

Send resume and cover letter to:

new york, New York
Lenox Hill Neighborhood House

331 E. 70th Street, New York, New York, 10021, United States