Residential Case Manager

Since 1971, Raphael House has been at the forefront of providing homeless and low-income families in the San Francisco Bay Area the personalized family-centered solutions they need to build brighter futures. Raphael House is a 100% privately funded and community-supported organization. Our success rate is unmatched: more than 85% of all Raphael House families go on to achieve long-term housing and financial stability.
The Residential Shelter Program provides nourishing and respectful structure to families who have experienced homelessness. We tailor prescriptive services for each family to provide them with the necessary support, education and skills to assist them in obtaining housing, employment and self-sufficiency. Families work directly with case workers and residential program staff to address individual barriers to homelessness in order to develop a long term plan for success. Under the supervision of the Director of Family Services, the Residential Case Manager is responsible for working with both the Residential program staff and Aftercare case manager to develop a comprehensive action plan for each family that includes: housing, budgeting and savings, education and child development goals and work force development skill building leading toward employment.

Key Responsibilities:
• Work with each family to develop and implement mutually agreed upon techniques to address both concrete and underlying challenges, emotional and behavior that may impede family stability.
• Conduct Informational Interviews with prospective clients.
• Will maintain consistent one-on-one appointments on a weekly basis and as needed to provide emotional support and coaching in concert with identifying case management needs. Case Manager will also be available crisis intervention.
• Facilitates action oriented collaboration with the parent(s).
• Assists the parent(s) in maintaining goal oriented objectives and establishing reasonable expectations toward the family goal of departure from the Residential program and entrance into affordable housing.
• Reinforces forward thinking, helping to establish timelines for departure.
• Regularly evaluate goals, plans and strategies for each family with your supervisor and the program team.
• Works collaboratively with the Residential Supervisor and staff in meeting specific family needs as they pertain to these goals and objectives.
• Work with each family to assist them in becoming housed, employed and self-sufficient. Assists with removing barriers to stable housing- support with mental health needs, childcare, maintain sobriety, monthly budgeting, savings, etc.
• Fairly and consistently uphold program policies and procedures.
• Respects that each family works independently, identifying short-term, action oriented, and strength-based objectives with clearly established timelines.
• Acknowledges that challenges will exist and sees those challenges as potential learning opportunities for the parent and their family to work through and commits to going above and beyond to help the family overcome said challenges and obstacles.
• Co-facilitate weekly residential community meeting.
• Work with parents and Children’s Program Coordinator to identify social-emotional and academic needs of children.
• Proactively refer parents to both internal and external supportive services.
• Assist families in accessing services; attend housing appointments, etc. (local travel is required).
• Establish and maintain strong relationships with community service providers.
• Willingness to participate in public speaking engagements on behalf of Raphael House.
• Establish meaningful intern and volunteer opportunities. Will provide regular supervision and on-going training opportunities to interns.
• Assist with coordination of community workshops around health and nutrition, financial literacy, mental health, etc.
• Model appropriate behavior through honesty, maturity and respect.
• Work as a productive member of the team.
• Establish and maintain healthy boundaries with families.
• Maintain the highest level of confidentiality.
• Attend staff meetings and staff trainings as scheduled.
• Meet weekly with the Program Director for supervision.
• Maintain case planning, case notes and other pertinent information.
• Uphold the principles and standards of Raphael House.
• Enter, maintain and update statistics in the database.
• Other duties as assigned.

Qualifications and Skills

• Able to work effectively with diverse populations.
• Prior experience with leading groups and curriculum development.
• Experience working with families experiencing homelessness (preferred).
Experience working with mental health related issues, substance abuse, domestic violence, trauma, neglect, Child Protective Service agencies. Additionally, experience working with individuals and families who have experienced severe trauma, abuse and neglect.
• Able to commit to working as part of the team.
• Ability to work a flexible schedule.
• Strong conflict management and crisis intervention skills.
• Able to prioritize and manage time appropriately.
• Bi-Lingual (Spanish) desired.
• Excellent verbal and written communication skills.
• M.A. /MSW desired.
• Three years well documented case management experience. Two years of similar non-profit, program management/supervisory experience will be considered.
• Computer literate: Word, Excel, ETO software

How to apply

Email cover letter and resume to

San Francisco, California
Raphael House

1065 Sutter Street, San Francisco, CA, 94109, US