The position entails providing information and referral services to all inquiries regarding eligibility and services through the Area Agency, processing of all application for eligibility for services under RSA 171-A and /or He-M 522 criteria.
ESSENTIAL JOB FUNCTIONS:
-Respond to request from individuals and other agencies for information regarding eligibility and services. Serve as an information and referral agent. (RSA 171-A, He-M 503 and He-M 522).
-Explain the application/eligibility process and offer assistance with the application to individuals. Inform applicant of Area Agency role and responsibilities and help identify services that are needed. (He-M 503.04 (c&d) or He-M 522.01 (d).
-Initiate and monitor all applications and eligibility determinations.
-Oversee of all paperwork and forms related to applications.
-Meet with individuals as necessary and complete functional assessment if needed. (He-M 503.05 (c) (3) or He-M 522.05 (c) (3).
-Undertake an assessment of public and private resources for which the applicant might be eligible and refer as appropriate (He-M 503.04 (h) or He-M 522.04 (g).
-Track, Maintain and Process all documentation in the intake process.