Intake & Hotline Counselor

Are you looking for a meaningful career opportunity that will improve the safety of families across Philadelphia? Interested in being part of an established, vision-oriented nonprofit organization that is experiencing an exciting season of growth? Women Against Abuse, the city’s leading domestic violence service provider, is looking for an experienced human services professional to join its advocacy program as an Intake & Hotline Counselor!

WAA is the leading and largest provider of services to victims of domestic violence in both the City of Philadelphia and the Commonwealth of Pennsylvania. The mission of WAA is to provide is quality, compassionate and nonjudgmental services in a manner that fosters self-respect and independence in persons experiencing intimate partner violence and to lead the struggle to end domestic violence through advocacy and community education. With just about 100 staff, WAA serves more than 15,000 individuals each year through emergency housing (100 bed shelter), transitional housing (15 apartments and support to various scattered housing sites), legal services, hotline counseling, education/training and advocacy. We recently were awarded a contract from the Philadelphia Office of Supportive Housing to provide additional supportive services to victims including the operation of a new 100 bed Domestic Violence Safe Haven.

WAA’s Core Values are Safety, Empowerment, Strength, Hope, Respect, and Integrity and we are committed to a work environment built on honesty, transparency, teamwork, accountability, and a high level of professionalism.

Summary of Principle Duties:

Answers the Philadelphia Domestic Violence Hotline, provide information and referrals, options counseling, and support to victims of domestic violence and their children. Will conduct intakes to WAA Safe Havens (1& 2) and assist OSH intake staff by assessing the needs of persons presenting for service and arrange for direct access to the DV shelter or other safe options. When no DV shelter beds are available, will provide information related to maintaining safety, available services and connect clients to those services. All responsibilities are implemented according to our mission and values and according to Agency standards, including the Sanctuary Model ®.

*Note: the part time positions are additions to staff to support the needs of the 2nd Safe Haven. Estimated start date would be in April 2014


  • An Associate’s Degree or an equivalent combination of education and experience is required.
  • At least one (1) year experience in an advocacy, hotline, crisis or related experience is required.
  • Experience with victims of domestic violence is preferred.
  • Demonstrated effectiveness in crisis intervention is required.
  • Demonstrated ability to work effectively with a diverse population is required.
  • Demonstrated ability to work effectively as a team member is required.
  • Demonstrated commitment to service of others is required.
  • Demonstrated proficiency in communication, both verbal and in writing, is required.
  • Proficiency in Spanish is strongly preferred.
  • Will be required to attend 45 hours of Domestic Violence Training, post hire.
  • Satisfactory child abuse, criminal and FBI clearances, and TB Test required (expenses paid by WAA)

Schedule: PT, Saturday & Sunday 3 pm – 11 pm OR PT Monday ; Friday 5 pm ; 9 pm, and we have substitute opportunities available (work as needed to cover for staff).

How to apply

For consideration, please send your cover letter, resume, in addition to which shift you are interested in as well as your salary requirements, to: Human Resources,

We are an equal opportunity employer and we support diversity in our workplace. We encourage diverse candidates to apply.

Philadelphia, Pennsylvania
Women Against Abuse
Human Resources