Housing Case Manager

Position Objective

The case manager is responsible for determining eligibility for homeless unaccompanied youth/young adults to participate in the Housing 4 Success Program. The case manager is responsible for monitoring client’s progress and needs, accessing and linking participants to resources, discharge plan, and tracking participants who have exited the program. The case manager will also assist the H4S and REACH Center supportive services staff to facilitate job readiness training activities. The case manager will also be responsible for documenting case notes and program activities, entering data and prepare monthly reports reflecting such activity, as indicated.

Reports to:

The Lead Case Manager is the direct supervisor.


  • Provide case management to clients as assigned. Case management will involve service plan development, monitoring, linkage to appropriate community resources, follow up, appropriate discharge, tracking, etc.;
  • Assist participants with completing lease agreements and obtaining other supportive documents such as identification, social security card, etc as required by leasing agents/property;
  • Maintain up to date information regarding tenant occupancy, move outs, and vacancies;
  • Facilitate and coordinate supportive activities with other program staff including: employment assistance activities, such as job readiness training, resume preparation, interview practice, attending job fairs and networking with perspective employers, etc.;
  • Maintain thorough and complete record of participant’s activity/progress;
  • Establish and maintain collaborative working relationships with homeless shelters and community resources;
  • Conduct quality assurance program, self-monitoring plan as assigned by supervisor; Prepare and submit reports to supervisor on a timely manner basis;
  • Enter participant’s information into the database in a timely matter and update as needed;
  • Attend appropriate coalition and other community resource meetings;
  • Attend training and workshops as they come available,
  • Develop promotional strategies to inform the community about the program, including community presentations, print material, and related activities;
  • Must be able to work a flexible schedule;

Experience Required and Desirable Skills:

  • Experience in the transitional housing field required.
  • Bachelor degree in social work or related field. Comparable work experience in place of degree.
  • Ability to organize and prioritize multiple tasks
  • Ability to work with individuals of varying skills and backgrounds
  • Ability to work as part of a team
  • Ability to work some evenings
  • Washington Drivers License and business-use vehicle insurance required

Other Duties as Assigned

How to apply

Please email resume and cover letter to H4S@reachtacoma.org. This position is open until filled, with the possibility of being either 1.0 or .75 FTE.

Tacoma, Washington
REACH Center

714 S. 27th St., Tacoma, WA, 98409, US