Counselor/Case Manager (Supportive Housing Program)

General Overview: The Counselor/Case Manager will carry a caseload of up to 20 client families. The Counselor/Case Manager will deliver services to achieve the goals of the families and WIN, Inc. to prevent clients from becoming homeless. Please note: This position involves fieldwork.

Principal Responsibilities:

  • Conduct home and office visits
  • Conduct intakes and assessments
  • Develop individualized service plans, including relapse prevention plans
  • Provide individual counseling/case management, group counseling and community building
  • Connect clients with substance abuse treatment and collaborate with providers to ensure compliance
  • Refer clients to other appropriate agencies and community resources for services
  • Maintain/update case notes and other data in AWARDS database
  • Work with clients on Public Assistance needs (ex: with WEP consultants and remaining sanctions)
  • Maintain Supportive Housing goal of zero rental arrears for each client family
  • Provide emergency and crisis intervention
  • Complete eligibility documentation as required by WIN, Inc. and HUD
  • Assist families with achieving goals of self-sufficiency and NON Supportive Housing
  • Attend program meetings, agency meetings, and staff training as agreed upon with the Program Director
  • Assist with the coordination and planning of special events
  • Complete all Divisional Reports using Excel
  • Assist clients in ways needed to maintain attendance in programming
  • Work with the entire family to improve family functioning
  • Perform program objectives in accordance with all Supportive Housing protocols
  • Meet contractual goals and objectives, including workshop attendance for Heads of Households
  • Complete other tasks as needed


Minimum of Bachelor’s Degree in Human Services or related field; Certified Alcohol and Substance Abuse Counselor (CASAC) or LMSW/LCSW with experience in substance abuse.

Knowledge of working with families and the issues of homelessness and substance abuse; Familiarity with social services setting and working with clients on vocational issues; Familiarity with PA policy and procedure.

Experience with leading groups and developing group curriculum; Experience with Standardized assessment tools.

Excellent organization, verbal and written communication skills with intermediate computer skills; Must be able to work within a team.

Some evening hours required; Bilingual English/Spanish preferred



How to apply

Please forward cover letters and resumes to Mildred Rivera (, Regina Wadkins (, AND Pamela Hawkins (

New York City, New York
Women In Need, Inc.
Mildred Rivera, Regina Wadkins, Pamela Hawkins,,

115 West 31st Street, New York, NY, 10001, US