Client Services Manager

Goodwin Hospitality is looking for a client services manager to join our team!
Our Company:

Goodwin Hospitality is seeking aggressive and motivated professionals in your area to join our team. Established in 1999, we are a successful company and a respected leader in the mystery shopping and management recruiting industries, experiencing double digit percentage growth in each of the last 5 years. We have aggressive growth plans in place for the coming years and are seeking motivated individuals to join our customer service team and grow with our company.

Overview:
Communicating with specified clients on a regular basis to answer their questions, understand their individual needs, schedule upcoming shops, manage expectations, and measure customer satisfaction.
*Creating surveys used for new clients.
*Post assignments on a monthly basis based on the clients' needs and what they agreed to purchase.
*Schedule shoppers for each assignment so that all shops are conducted by the dates agreed to.
*Review, edit, and approve completed shop reports within 24-48 hours of submission before sending them to clients.
*Assist clients with changes to their shop schedules and survey templates.
*Assist clients with creating reports to analyze cumulative data.
*Recruit additional shoppers for assignments using job postings, email blasts, phone calls, etc.

Qualifications:
*High School degree a must, college degree strongly preferred
*Must have customer service experience
*Computer and internet experience
*Consistent and professional attention to detail

Compensation:
*This is a full time, salaried position, $28K - $32K to start, based on experience

Concord, New Hampshire
2013-11-30
Goodwin Hospitality
Lori Kayajanian
lkayajanian@goodwin-associates.com
(603)223-0303
10 Ferry Street, Suite 420
Concord, New Hampshire 03301
United States
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