• Conduct client interviews to determine needs,
  • Schedule appointments,
  • Make appropriate referrals within HCS and to outside sources,
  • Receive and welcome clients,
  • Answer calls, manage multi-line telephone system,
  • Input client data and navigate through client database,
  • Ensure that individuals are warmly served through our one-stop-shop for all housing services,
  • Work effectively as part of a team with minimal supervision,
  • Operate a multi-line telephone system, computer and database software,
  • Communicate effectively with multi-lingual, multi-cultural clients about our services in a challenging environment,
  • Manage difficult calls and in-person contacts in a calm, courteous, efficient and professional manner,
  • Assess confidential information provided by clients and provide appropriate and accurate information, materials and/or referrals,
  • Join a staff of forty in a team environment to identify challenges and suggest new and creative ways to meet our client needs and agency goals,
  • Other duties as assigned by immediate supervisor and Program Directors.

Knowledge, Skills and Abilities

  • Multi-tasking skills are required to meet the high energy office needs.
  • Ability to communicate effectively over the telephone and in person.
  • Ability to analyze information and provide logical solutions.
  • Creativity, energy and personal stamina.
  • Ability to perform under pressure and handle a high volume of work.
  • Ability to enter complete and accurate data under the pressure of deadlines.
  • Ability to learn different programs and present information regarding each program efficiently and in layman’s terms.
  • Ability to work independently and as a member of a team.
  • HCS targets limited English Proficient clients and always seeks staff with language skills

How to apply

To Apply: Please send resume and cover letter

The Position is open until filled

Washington, District of Columbia
Housing Counseling Services, Inc.

2410 17th Street, NW, Suite 100, Washington, DC, 20009, US