Child Welfare Quality Improvement Director


The Turning Points Community Umbrella Agency (CUA) is responsible for the delivery and oversight of all child welfare services in the Lower Northeast neighborhoods of Philadelphia.

The Director of CUA Quality Improvement is responsible for oversight of quality improvement, assurance and compliance related to TPFC’s role as a Community Umbrella Agency (CUA). This position reports to the Director of CUA 3, with a dotted line to the Managing Director of Total Quality Management at PHMC.

This individual supports the CUA’s quality goals and performance objectives and also acts as a liaison to subcontracted programs. The Director of CUA Quality Improvement will act with the authority of an evaluation-minded member of the CUA team and with the power to guide corrective actions resulting from the discovery of deficiencies.


  • Master’s degree in social services or related field
  • Minimum five years experience in staff management in children and youth services
  • Strong analytical, project management and communication skills.
  • Ability to develop and implement new, undefined projects
  • Ability to communicate effectively and to work productively with employees, clients, program participants, families and other human services organizations in a positive, pleasant, professional and productive manner.
  • Ability to provide accurate and timely reports and recommendations
  • Ability to see issues from multiple perspectives and build consensus
  • Strong working knowledge of computer applications (Microsoft Office) and ability to work with various digital information systems
  • Knowledge of social work values and/or child welfare services

ESSENTIAL POSITION RESPONSIBILITIES: (and other duties as assigned)

  • Define and implement a utilization review and utilization management system for the CUA and its subcontractors.
  • Evaluate case management and subcontracted services for compliance with accreditation and/or certification standards.
  • Develop and establish systems for data collection, analyzes and reporting.
  • Identify and oversee quality improvement projects.
  • Ensure continuous quality improvement plans are in effect, being actively engaged and evaluated annually.
  • Prepare and monitor, in partnership with the CUA staff, corrective action plans developed internally and externally.
  • Provide oversight of development and implementation of electronic system in its use in utilization management.
  • Provide oversight to technical support needs of subcontract agencies and CUA support positions.
  • Monitor and conduct service complaint investigations and retrospective case reviews as needed.
  • Monitor incident reports and participate in the investigation of adverse outcomes for the CUA.
  • Monitor regulatory requirements for the CUA and disseminate changes, as needed.
  • Perform program audits on a quarterly basis and assist programs with pre-audit preparations.
  • Participate in meetings and workgroups with Department of Human Services related to Performance Management and Accountability (PMA) and Information Technology (IT).
  • Convene meetings with subcontract agencies and other system agencies/partners.
  • Supervise CUA quality specialists and trainer.
  • Demonstrate genuine empathy and concern for individuals as indicated in our corporate vision, mission, and values statements.
  • Demonstrate knowledge, awareness and working relationships with social, educational, human services programs and other resources available to participants and their families.
  • Knowledge of culturally competent values, principles and practices required.

How to apply

Email resume to or fax to 267-236-1565 or mail to David Fair, Deputy CEO, Turning Points for Children, 415 S. 15th Street, Philadelphia, PA 19146. No phone calls please.

Philadelphia, Pennsylvania
The Turning Points Community Umbrella Agency (CUA)
David Fair
fax to 267-236-1565
415 S. 15th Street, Philadelphia, PA, 19146, US