JOB TITLE: Chief Operations Officer
REPORTS TO: Chief Executive Officer
SUPERVISES: Department Directors and Program Managers as assigned.
POSITION SUMMARY: The Chief Operations Officer (COO) directs, organizes, develops and evaluates all service delivery activities of the organization within the scope of its locations and entities as applicable. The COO oversees and directs business operations of clinic and programs as assigned, monitors grants and assists in meeting grant reporting requirements, supervises clinic and program leaders as assigned. The COO works closely with the CMO in establishing patient care activities, improving access to care, designing clinic flow and customer services. The COO assists the CEO in developing and implementing organization policies and procedures, as well as coordinates with the CFO in budget management, and monitors achievement of organizational financial objectives. The COO is responsible for developing and implementing reporting systems to provide timely information on the day-to-day operations of assigned clinics and programs. The COO reports to the CEO.
A. MISSION PERFORMANCE STANDARDS (30%)
Mission Statement: “To reduce the spread of HIV infection, provide services, advocate empowerment, safeguard the rights and dignity of HIV-affected individuals, and provide for an enlightened public.”
Diligence is required in order to assure continuous achievement of our mission. Performance achieves standards when employee:
• Works well with all agency constituents, including volunteers.
• Offers assistance to co-workers whenever needed.
• Keeps confidential matters confidential.
• Willingly accepts new changed assignments when needed.
• Participates in all staff meetings as required.
• Demonstrates initiative by identifying problems and actively participates in their resolution.
• Takes necessary measures to properly use and maintain supplies and equipment in order to avoid unnecessary expenses.
• Appropriately utilizes office time for paper work completion.
• Respects the rights of others to a quiet workplace.
• Advocates on behalf of agency.
• Supports Fund Development goals and objectives.
B. ESSENTIAL PERFORMANCE STANDARDS (70%)
1. Participates in formulating and administering organizational policies and procedures, in developing long-range strategic planning goals and objectives, and in implementing and monitoring compliance and progress with said policies, goals, and objectives.
2. Oversees, directs and coordinates business practices and operations of the organization’s service delivery sites and programs.
3. Analyzes costs, operational key performance indicators, data and projections on services and program activities in coordination with CMO, CFO and colleagues to monitor progress in meeting program and service operational targets. Accordingly, as necessary develops and deploys contingency strategies to implement necessary course corrections, to ensure appropriate progress toward achieving targets.
4. Communicate key information to the stakeholders of the organization with respect to managed care, marketplace needs, the competitive environment, cost management, and consumer-focused services.
5. Oversees and directs the development of facility/equipment improvements and expansions as well as major repairs or maintenance projects, ensuring all aforementioned projects strategically necessary and meet appropriate cost effectiveness levels.
6. Assures compliance of programs and services with funding and regulatory requirements.
7. Participates in interviewing and hiring of management staff and makes recommendations for employment to the CEO or designee and ensures the organization develops and employs appropriate talent acquisition and on-boarding strategies.
8. Coordinates with the Director of Human Resources and clinic and program leaders to organize staff development and staff education programs to ensure the organization has appropriate institutional knowledge, bench strength and succession planning.
9. Ensure appropriate evaluation process of management staff in business and operational activities as well as individual staff through personal observation, staff interviews, and performance assessments occur in a timely manner while holding subordinates accountable for organization goals.
10. Leads initiatives to improve quality of care, patient and employee satisfaction in areas such as practice management models, electronic health records platform and employee on-boarding process.
11. Participates in the strategic planning team and on other internal or external committees and groups as assigned by the CEO.
12. Assists in developing both clinical and non-clinical quality and performance systems and facility solutions while ensuring compliance with all applicable regulations and accrediting organizations’ standards, for compliance with federal, state, local and other requirements. .
13. Performs other duties as assigned and required.
Education and Experience; Knowledge and Skills
• Master’s Degree in Business Administration or Health Care Management, with at least five (5) years of progressively responsible high-level management in a health care organization providing direct health services strongly preferred.
• Specific knowledge, experience and demonstrated ability in the areas of budget development and management, personnel development and management, professional staff development and management, organizational evaluation, grant development, fundraising activities, communication, and leadership skills in an ambulatory medical care setting.
• Exceptional physician/provider relations skills and physician/provider recruitment experience.
• Exceptional community relations skills.
• Knowledge of principles and practices of organization management and demonstrated skills in health care administration, health care and other governmental policies affecting clinic service delivery and operations requirements at federal, state and local levels, financial and budget management and personnel development.
• Knowledge and skills in group dynamics, interpersonal relationships and supervisory techniques with demonstrated success in building highly successful and motivated multi-disciplinary teams.
• Skill in conflict management/resolution.
• Skill in systems analysis and systems development with capability to understand multiple types of financial and legal documents with competency to use data to make meaningful management decisions.
• Ability to relate effectively to persons of diverse educational and cultural backgrounds across multiple settings and locations.
• Non-traditional hours may be required to meet project deadlines.
• Sitting for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices and objects.
• Physically able to participate in training sessions, presentations, and meetings.
• Some travel may be required for the purpose of meeting with clients, stakeholders, or off-site personnel/management.
• Must continually provide “good will” with agency staff, volunteers and community.
• Must adhere to all personnel practices specified in the Employee Handbook and Operating Procedures.
• Position is exempt.
To apply for this position, please fill out our online application for employment (preferred method) which allows you to upload a cover letter and resume at the end of the process.
You can also send your cover letter and resume with salary requirements via email firstname.lastname@example.org or via postal mail to the below address:
Attn: Human Resources
NO/AIDS Task Force
2601 Tulane Ave., Suite 500
New Orleans, LA 70119
2601 Tulane Ave Suite 500, New Orleans, LA, 70119, US