Case Manager - Bilingual

Lenox Hill Neighborhood House, widely recognized as one of New York’s premier human services providers, is a 119-year-old settlement house that provides an extensive array of effective and integrated services–social, educational, legal, health, housing, mental health, nutritional and fitness–which significantly improve the lives of 20,000 people in need each year, ages 3 to 103, on the East Side of Manhattan. Our constituents include older adults, homeless and formerly homeless adults, children and families, recent immigrants, disabled persons, adult learners and thousands more. Our programs–staffed by social workers, educators, public interest lawyers, case managers, advocates and many, many others–include an Early Childhood Center, RealArts After School Program and Summer Camp, Women’s Mental Health Shelter, permanent supportive housing residence, two Senior Centers, transportation program for frail seniors, caregivers programs, social adult day program, case management program for frail seniors, transportation program, Food Services, Legal Advocacy Department, Visual and Performing Arts, Fitness & Aquatics, Adult Education and more. For more information on Lenox Hill Neighborhood House, please visit our website at

The Neighborhood House provides comprehensive case management services to frail and homebound older adults so that they can remain in their homes and communities with improved outcomes and quality of life. As more New Yorkers live longer and age in place, communities are seeing a dramatically increasing need for high quality case management services, which is especially true on the East Side of Manhattan with its high concentration of older adults.

The Position:

Working as part of a team, the Case Managerwill assess the needs of older persons, develop a care plan to help meet these needs, and implement the care plan, which includes providing information on appropriate services and programs, making referrals for services as needed and become familiar with all relevant community resources, assisting with the collection of documents and complete necessary paper work for benefits, advocate for the clients’ needs as appropriate, providing linkages with other service providers and assisting with bill paying and health insurance reimbursements.

The Case Managerwill also: initiate and maintain contact with representatives of the community and government agencies on behalf of clients; maintain accurate and timely statistical, narrative, and financial records including written records of contact with clients as required; ensure each client has up to date emergency contact information and be responsible for contact with the clients in the event of an emergency; secure grant funding allowing clients to remain in their own homes as long as possible which includes clients whose rent and monthly expenses exceed their income; and other responsibilities required to assist these clients.


Applicants must have a Bachelor’s Degree. A minimum of one year of relevant experience in the field of older adults is strongly preferred. All applicants must also be bilingual in Spanish. The successful applicant must possess excellent interpersonal and relationship building skills, strong computer skills and the ability to communicate clearly.

How to apply

Send resume and cover letter to:

new york, New York
Lenox Hill Neighborhood House

331 E. 70th Street, New York, New York, 10021, United States