Case Manager

Position: RP and MG Case Manager
Type: Full Time
Location: Silver Spring , Maryland

Salary $31,000


The RP/MG Case Advocate will provide extensive case management to newly arriving refugees receiving Reception and Placement Services. In addition, the RP/MG Case Advocate will oversee the Matching Grant employment program, aiding refugees, asylees, and other qualified groups to achieve and sustain economic stability within their first 6 months in the US. The objective of this position is to ease clients’ transition to life in the US and assist them along the path to self-sufficiency.

Essential Duties and Responsibilities:

Reception & Placement (R&P)

· Maintain current knowledge of the U.S. Resettlement Program;

· Ensure the completion of all core services mandated through the Department of State Cooperative Agreement within allocated timeframes;

· Greet arriving refugees at the airport and transport them to initial housing;

· Assist in securing housing for arriving refugee families. Ensure that housing is safe, sanitary, and affordable;

· Work with the Resource Developer and other staff members to ensure that housing is fully furnished with all items mandated through Operational Guidance. Pick up and deliver items as appropriate;

· Ensure clients are provided appropriate seasonal clothing and food or food allowance;

· Lead orientations on American culture, personal/home safety, health, and employment

· Develop comprehensive resettlement plan for each client

· Assist clients in applying for social security cards;

· Assist clients in applying for assistance from the Department of Social Services;

· Register children in school;

· Enroll adults in English as a Second Language classes. Follow up with clients to encourage regular attendance;

· Ensure clients receive initial health screenings at local health departments;

· Refer clients eligible for the state funded employment program to the Employment Manager. Follow up with clients and employment services to ensure job placement and retention;

· Manage client finances through the disbursement of resettlement grants and other sources of funding

· Make referrals as appropriate;

· Cultivate and maintain relationships with social services providers, employers, and other community partners

· Complete all reports in a timely manner

· Other assigned duties

Matching Grant (MG)

· Oversee the Matching Grant early-employment program.

· Conduct assessment to determine client eligibility for Matching Grant

· Conduct pre-employment trainings with program participants

· Assist client with job search and job development such as resume-writing and mock interviews,

· Research employment opportunities and provide assistance in completing, applications, scheduling and transporting client to and from interviews

· Develop ongoing relationships with area employers and advocate for refugee employment opportunities and follow up on job placements

· Track volunteer hours and in-kind donations with Matching Grant clients and raise the match

· Maintain up-to-date client case files and detailed case note logs

· Work as part of the program team and participate in staff meetings and in-service trainings

· Oversee the supervision of interns and volunteers

· Complete all reports in a timely manner

· Other assigned duties


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position will not be limited to, but will require heavy-lifting on a regular basis.


Bachelor’s degree in social work, human services, social services or related field; or two years related experience and/or training; or equivalent combination of education and experience.


  • Basic computer skills;
  • Attention to detail and accuracy;
  • Strong verbal and written communication skills;
  • Ability to work in a diverse environment.
  • Desired: fluency in any of the following languages: Arabic, Farsi, Tigrinya, Amharic

Note: Valid driver’s license and access to regular and reliable personal transportation required. Police clearance and clear drug test required.

Lutheran Social Services is an Equal Opportunity Employer (EOE).

Silver Spring, Maryland
Lutheran Social Services of the National Capital Area (LSS/NCA)

8719 Colesville Road, Silver Spring, MD, 20910, US