Business Outreach Coordinators/Healthcare Coverage Guide


The Certified Application Counselors are crucial to enrolling small businesses in the Federally Facilitated Marketplace and connecting small business owners and the self -employed with coverage. Certified Application Counselors will deliver education, outreach and in-person assistance with attention to the particular communication, cultural, and linguistic needs of the population served.

Certified Application Counselors will be provided with in-depth training and certificate program, which must be successfully completed.

Note: These 2 positions are funded by a grant through August 2014.


1. Identify business organization partners in Missouri, quickly build and maintain relationships, and serve as a liaison

  • Identify, develop relationships and serve as a liaison with business organizations (Chambers of Commerce, Small Business Development Centers, Downtown Partnerships, Rotary Clubs, Urban League, etc.) that have the capacity and willingness to work as partners with Small Business Majority (SBM) to educate small business owners and self-employed about the Federally Facilitated marketplaces through the Assistance Network
  • Work with these business organizations to disseminate information, organize events, gather feedback, etc.

2. Educate & conduct outreach to business groups

  • Plan, facilitate, and organize numerous events including face-to-face events, webinars and conference call briefings on the Federally Facilitated marketplace message
  • Assist small businesses with opening or accessing an account with the Federally Facilitated marketplace
  • Explain affordability programs, Qualified Health Plans, Essential Health Benefits, and rights when using insurance
  • Assist small businesses with application for getting help with premium and cost-sharing discounts through Federally Facilitated Marketplaces
  • Ensure small businesses know about their health plan options through the marketplace and help them filter and sort based on those options
  • Make referrals as needed to the Federally Facilitated Marketplace customer service center, certified brokers or government and community resources as needed
  • Accurately track and record activities for reporting to Federally Facilitated Marketplace
  • Present information to local business groups, and appropriate public venues (conferences, etc.), on how the Federally Facilitated Marketplace affects small businesses and the self-employed
  • Participate in panels, press conferences and other events
  • In close partnership with SBM’s Communications team, provide relevant information to small business owners via social media and a monthly newsletter, as significant events arise

3. Present Small Business Majority as a resource to business organizations

  • Seek feedback from business groups and small business owners about additional tools and resources SBM can provide
  • Implement suggestions from business groups and owners on how SBM can be more helpful and relevant

4. Build and activate SBM’s Small Business Owners Network

  • Use creative techniques to help grow the Small Business Owner Network
  • In partnership with SBM’s Network Coordinator, identify individual small business owners willing to serve as spokespeople on key small business issues for media, press conferences and government events

5. Maintain information in database and outreach archives

  • Work with SBM’s data team to ensure that appropriate information is entered into system (business organization partners, small business owners)
  • Ensure that small business network is consistently growing
  • Keep detailed records of outreach efforts and work in conjunction with SBM’s Grant Writer to present information for funder reports
  • Develop weekly report on outreach progress in Missouri


  • Excellent public speaking skills
  • Strong organizing and coordination experience, including detailed follow up
  • Work independently, communicating with MO Manager
  • Ability to work from a home office
  • Ability to quickly build relationships with all types of people
  • Track record of ability to build and complete action plan
  • Self starter who has ability to make cold calls and network
  • Desire to “think outside the box” and be flexible to accommodate unexpected developments and changing priorities
  • Strong entrepreneurial spirit
  • Interest in staying updated on healthcare and other small business policies and comfort in talking about those polices; however, this is NOT a policy position; it is a field/organizing position
  • At least 2 years of related work experience
  • Bi-lingual Spanish/English preferred, but not required
  • Frequent travel required throughout the state

Please submit cover letter and resume

Sausalito, California
Small Business Majority

4000 Bridgeway, Suite 101, Sausalito, California, 94965, United States