Assistant Director of Client Services

The New York Asian Women's Center helps women who have been victimized by domestic violence, human trafficking, and sexual assault. Our goal is to provide support and guidance to survivors so that they can live their lives free of abuse. We believe this is achieved when survivors can gain harmony in their lives and a sense of belonging to a community. Through these gains, women can recover from trauma and pursue independent lives. For convenience and accessibility to our services, we provide services at community offices located in or near Asian neighborhoods and at our shelters. We offer a wide spectrum of comprehensive services and programs.

Founded in 1982, the New York Asian Women's Center is the first organization on the East Coast to address the issues of domestic violence in the Asian communities. With the only 24-hour multi-lingual hotline and shelter program for battered Asian women, the Center provides counseling and advocacy to Asian battered women and children who have witnessed domestic violence.

The Assistant Director is responsible for oversight of several program areas of the agency, including our borough-based services and offices and our special projects. She/He works with other staff to improve service delivery across programs, supports the Director in formulating and implementing new programs, and monitors and supervises counselors and other program staff.

Primary Responsibilities:

  • Works with fellow assistant director to ensure provision of prompt and professional services to all clients of the agency
  • Oversight of programs/initiatives via weekly supervision to program managers/supervisors
  • Continual assessment of staff training needs and case conference and supervision structure
  • Monitor and convey program issues, needs, and trends to the Director of Client Services and work with Director on appropriate responses
  • Address clinical issues that arise with the service provision to clients and assist with clinical supervision for counseling staff when necessary
  • Address issues of vicarious trauma and self-care within client services staff
  • Monitor and travel to various community sites in which counselors are staffed.
  • Provide ongoing assessment and fine-tuning of data collection programs, case file monitoring, and procedures
  • Handle funder reports, audits and site visits
  • Participate in senior staff duties such as attendance at agency fundraising and/or publicity events
  • Other duties as assigned by the Executive Director

Qualifications:

  • Master's Degree in social work, psychology, or related field
  • Deep commitment to the mission of the organization
  • At least 3 years experience with project management and supervision in working with domestic violence, human trafficking, crisis response, and/or Asian clients
  • Strategic thinking, skills in program planning and evaluation
  • Great communication skills – written and verbal, to individuals and small groups
  • Comfort and familiarity with computers, e-mail, and word processing
  • Cultural competency a must; Asian language ability preferred

COMPETITIVE SALARY & BENEFITS PACKAGE

EMAIL RESUME, COVER LETTER and SALARY REQUIREMENT TO: yhamza@nyawc.org

The New York Asian Women's Center is an Equal Opportunity Employer

No Phone Calls.

New York, New York
2013-12-31
The New York Asian Women's Center
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yhamza@nyawc.org

32 Broadway, 10th Floor, New York, NY, 10004, US

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