Clinical treatment and outcome assessment at a university counseling center

Karen S. Klementowski (2000)

This study examined the clinical services and program evaluation procedures of the State University of New York at Buffalo Counseling Center. Subjects were 105 clients who participated in individual and/or group counseling. Archival data, including demographic information, pre and post-treatment scores on the Outcome Questionnaire-45.2, and a locally generated satisfaction survey were examined. Results indicated appropriate treatment assignment procedures, effective clinical services, high levels of client satisfaction and the establishment of a good foundation for program evaluation. Some recommendations for improvement were made. Overall, the Counseling Center was found to be providing valuable and effective clinical services to the university community. Given recent threats of budget cuts, it is recommended that funding for this service be maintained.